Jul. 9, 2025 By Jack Nierenberg
This op-ed is a response to a July 6 commentary published in amNewYork by New York City Transit President Demetrius Crichlow regarding the rollout of the Queens Bus Network Redesign.
MTA New York City Transit President Demetrius Crichlow demonstrates a lack of proper understanding of the chaos, confusion and hardship that everyday bus riders and bus drivers have actually been experiencing since Phase 1 of the Queens Bus Network Redesign launched on June 29. The team at Passengers United and I have been out in the borough every day informing the ridership of the changes to their buses, pointing them in the right direction, and (most importantly) listening to their needs and concerns. The reality on the ground is far from what Mr. Crichlow is describing.